Refund policy

30-day money-back guarantee on containers

Every container comes with a 30-day money-back guarantee. If you are not satisfied, tell us within 30 days of delivery and we will arrange the return. The guarantee applies to deliveries in all states. The return shipping is paid by the buyer.

Cancelling an order

You can cancel an order up to two business days before the scheduled delivery. To cancel, email quotes@modularcrate.com with your order reference.

Inspecting your container on delivery

1. Look the container over when it arrives, before the driver leaves.
2. Write any damage on the driver's paperwork and take photos.
3. Email us with your order reference and the photos within 3 days of delivery.
4. We review what you send and tell you the outcome and next step.

If something is wrong

Where a container arrives damaged or not as described, we will put it right by repair, replacement or refund. We decide which remedy fits, based on the problem and what you send us. Faults that appear later are handled under our warranty.

Accessories

Unused accessories can be returned within 14 days. A 20% restocking fee applies to accessory returns. The buyer pays the return shipping.

Refunds

Refunds take about one to two weeks to process once we approve them. Refunds go back to the payment method you used.