Warranty

What the warranty covers

Each container carries a limited warranty against early structural failure and against loss of wind and water tightness. It applies when the container is used as a storage unit and covers faults in the original materials and workmanship. The periods below run from the date of purchase.

New containers

• Structural integrity: 10 years.
• Wind and water tightness: 10 years.

Used containers

• Structural integrity: 5 years.
• Wind and water tightness: 5 years.

Used containers show normal signs of past use, such as dents, surface rust and worn paint. These are not faults. Your quote and order name the condition grade you are buying.

Converted units

Offices, workshops, sheds and cabins are built from a container with openings cut into the walls. Cutting changes how the container carries weight, so a converted unit must not be stacked.

• Fitted parts (doors, windows, wiring, insulation and similar): 6 months.
• Wind and water tightness: 7 years.

What is not covered

• Normal wear and tear, surface rust, dents and scratches.
• Misuse, overloading, or stacking or lifting a container the wrong way.
• Changes made to the container after delivery, including cutting, welding or adding openings.
• Paint, stickers and decals that peel or fade.
• Damage from fire, flood, hail, high wind, snow, ice or other weather and natural events.
• Vandalism, theft, neglect, and damage caused by anyone other than us.
• Damage in transit that was not reported when the unit was delivered.

What we do about a covered fault

If we accept a claim, we repair the fault or replace the faulty part or material. We decide which, after we have looked at your photos.

How to make a claim

1. Email quotes@modularcrate.com.
2. Include your order reference and, if the container has one, its container number.
3. Describe the problem and say when you first noticed it.
4. Attach clear photos or a short video of the fault.

We reply within 30 days.

Delivery damage

Look the unit over when it arrives. If you see damage, write it on the driver's paperwork, take photos, and email us the same day if you can.

Who the warranty is for

This warranty can pass to a new owner of the container.

Limits of this warranty

This warranty covers the container structure and wind and water tightness as described above, and nothing else. It does not cover loss of use, or costs that come from a fault, such as what was stored inside. You may have other rights under the law of your state. This warranty does not take them away.